[{"data":1,"prerenderedAt":203},["ShallowReactive",2],{"legal-terms-en":3},{"lang":4,"sections":5,"updated":202},"en",[6,13,26,38,46,58,75,86,97,103,115,121,130,141,153,163,168,174,182,191,196],{"h":7,"p":8},"1. Purpose and scope",[9,10,11,12],"These terms of sale apply to every service booked with Côte Privée, on the website https:\u002F\u002Fwww.cote-privee.com or by any other channel (email, phone). In these terms, “we” means the provider and “you” means the client.","They are mainly intended for consumer clients. A business client (hotel, agency, company) may agree specific written terms with us, which then take precedence over these terms.","By booking, you accept the terms in force on the day of your booking, by ticking the box provided for this purpose, which is never ticked in advance.","The French version of these terms is the legally binding one. The English, German and Chinese translations are provided for information only.",{"h":14,"p":15,"ul":19},"2. Provider",[16,17,18],"The services are provided by [to be completed], sole trader (entrepreneur individuel, EI), trading as “Côte Privée”. Other legal information is in the website's legal notice.","The provider is also the driver and personally carries out every service.","Contact details and registrations:",[20,21,22,23,24,25],"Address: [to be completed]","Phone: [to be completed]","Email: contact@cote-privee.com","Website: https:\u002F\u002Fwww.cote-privee.com","SIREN: [to be completed]","[to be completed]",{"h":27,"p":28,"ul":33},"3. Services",[29,30,31,32],"We provide VTC services on advance booking only (article L3120-2 of the French Transport Code), under conditions agreed with you beforehand (article L3122-1 of the same code). We never take passengers without a booking, and before you book we never tell you where the car is or whether it is free right away.","The car is an electric Polestar 2, a saloon that carries up to 4 passengers, children and babies included. It is included in all our prices.","On request, the service can be provided in a Mercedes E-Class (4 passengers) or a Mercedes V-Class (up to 7 passengers), for a supplement per day of service shown when you book. This car is confirmed with the booking, once its availability has been checked. If it is not available, you choose between the Polestar 2, if the number of passengers allows, with the supplement refunded, and cancelling free of charge, with everything you have paid refunded.","We offer:",[34,35,36,37],"Transfers: trips between Beaune and a station, an airport or a city (Dijon, Le Creusot TGV, Dole-Jura, Lyon, Geneva Airport, Paris), in either direction, from or to a hotel or a private address. On long trips a charging stop may be needed: it is included in the announced travel time and is not charged.","Trips in the region: to a village, a château, an airfield or any other address, one way or with a return the same day. For a same-day return, the driver waits for you there for up to 3 hours, or comes back for you later the same day at the price of two one-way trips.","Car with driver at your disposal: by the hour (from 3 to 12 hours) or for a day in the vineyards (half day of 4 hours, full day of 8 hours, long day of 12 hours), for example for tastings, a dinner or visits. You choose the route within the booked time; the day you need depends on how far away the places you visit are, as the booking page shows. Extra time is covered in section 8.","Geneva: we pick up and drop off passengers only at Geneva Airport, in the French sector, where the driver meets you at arrivals. We do not carry passengers within Switzerland, where Swiss rules apply.",{"h":39,"p":40},"4. Tastings, meals and visits",[41,42,43,44,45],"We do not sell tastings, estate visits, meals or site admissions. They are not included in our prices.","Tasting fees are paid directly to the estates. Likewise, you pay for meals and admissions directly at the restaurants and sites. The contract is between you and the venue, which alone is responsible for its service.","If you wish, we can book them for you free of charge, in your name, without handling any payment.","During the drive, the driver is happy to share what he knows about the region. He is not a licensed guide-conférencier and does not give guided tours inside museums or monuments: those tours are offered by the sites themselves.","The driver does not drink alcohol during the service. Alcohol abuse is dangerous for your health; drink in moderation.",{"h":47,"p":48,"ul":52},"5. Booking",[49,50,51],"Every service must be booked in advance: a VTC driver may not pick up a client without an advance booking (article L3120-2 of the French Transport Code). Online, you can book from the next day; for an earlier date, write to us or call us.","By email or by phone, we send you a written summary of the service (total price, deposit, balance) with these terms, which you accept in writing before paying the deposit.","Online, on the website's booking page, booking works as follows:",[53,54,55,56,57],"the accepted payment methods are shown at the start of the booking process (section 9);","you choose the service and enter the pickup date, time and place, the number of passengers, your name, email and phone number, and any notes (luggage, child seats, flight or train number);","you check the summary (service, total price, deposit, balance) and correct your details if needed;","you accept these terms by ticking the box provided, which is never ticked in advance, then place your order by clicking the button labelled “Book with obligation to pay” (in French “Commande avec obligation de paiement”; article L221-14 of the French Consumer Code, which also applies to transport contracts);","you receive your booking record by email; once the driver's availability has been checked, we confirm the booking by email, with a secure link to pay the deposit by card.",{"h":59,"p":60,"ul":67},"6. Confirmation and booking proof",[61,62,63,64,65,66],"Your booking is firm once the deposit is paid, which we confirm by email.","If the driver is not available on the requested date, we tell you before any payment; if you have already paid, we refund you in full within 14 days.","The confirmation states the service booked, the number of passengers, the total price, the deposit paid and the balance due.","It is also the advance booking proof (justificatif de réservation préalable) required by article R3120-2 of the French Transport Code. The driver shows it, on paper or on screen, to inspectors who ask for it. Please give an accurate name and phone number.","When the price is €120 or more, we keep the contract for 10 years from the date of the service and you can access it at any time on request (articles L213-1, D213-1 and D213-2 of the French Consumer Code).","As required by the arrêté (ministerial order) of 6 August 2025, every advance booking proof contains:",[68,69,70,71,72,73,74],"the operator's name and contact details;","its number in the register of VTC operators;","its SIREN or SIRET number;","the client's name and phone number, or another way to reach the client during a check;","the date and time of the booking;","the date and time of pickup;","the pickup place.",{"h":76,"p":77,"ul":81},"7. Prices",[78,79,80],"Our prices are in euros, per vehicle and not per person. [to be completed]","The price that applies is the one in your booking confirmation. It is the same by day or by night, on Sundays and on public holidays: we charge no night, Sunday or public holiday surcharge.","The price includes:",[82,83,84,85],"the car and the driver;","energy (electric charging, or fuel for a Mercedes);","tolls and parking;","waiting caused by a delay of your train or flight, since we follow its actual arrival time, and the free waiting time after it (section 12).",{"h":87,"p":88,"ul":92},"8. Extras and invoice",[89,90,91],"Not included: tastings, meals, visits and admission fees, which you pay directly to the venues (section 4), and tips, which are optional.","An invoice is sent to you by email after the service.","Only the following extras can be added to the price. Those you choose when booking are shown in the confirmation; extra time and waiting are charged only with your agreement:",[93,94,95,96],"Mercedes E-Class or V-Class, on request: the supplement per day of service shown when you book (section 3);","extra time when the car is at your disposal (a day in the vineyards or the driver by the hour), agreed with you on the spot: €70 per hour, counted by the half hour started, if the driver is available;","waiting beyond the free time: €20 per quarter of an hour started (section 12);","cleaning a car soiled beyond normal use: €150 (section 14).",{"h":98,"p":99},"9. Payment and deposit",[100,101,102],"You pay a deposit of 30% of the total price by card, online, on the secure payment page of our payment provider (Stripe Payments Europe, Limited). We never see or store your card number.","This payment is an advance payment (acompte), not a forfeitable deposit (arrhes): by express derogation from article L214-1 of the French Consumer Code, it binds you as it binds us. Cancellation terms are set out in sections 10 and 11.","The balance and any extras are paid at the end of the service, by card (Visa, Mastercard and American Express) or in cash (euros, within the legal limits on cash payments).",{"h":104,"p":105,"ul":112},"10. Cancellation and changes by the client",[106,107,108,109,110,111],"You can cancel or change your booking by email to contact@cote-privee.com, or by phone on [to be completed] confirmed by email. The time we receive your message is the reference.","Changes: you can ask to change the date, time, places or stops free of charge up to 48 hours before pickup, if the driver is available. Later, we do our best; if we cannot accept the change and you give up the service as booked, it counts as a late cancellation. The price is adjusted if the service changes.","As our prices are per vehicle, having fewer passengers does not reduce the price. A booking of the car at your disposal that you choose to end early remains due in full. Any extra passenger must be declared in advance, within the number of seats of the car.","Train or flight cancelled, diverted or so late that the pickup can no longer take place on the planned day: on proof, we offer you free of charge, at your choice, a new date or a refund of the deposit.","Refunds are made by the means of payment used, within 14 days.","Cancellation fees:",[113,114],"up to 48 hours before pickup: cancellation is free and your deposit is refunded in full;","less than 48 hours before pickup, or a no-show without notice (see section 12): we keep the deposit, and nothing more is asked of you.",{"h":116,"p":117},"11. Cancellation by the provider",[118,119,120],"If we cannot provide a confirmed service (illness, breakdown, accident), we tell you as soon as possible. You then choose between a new date and a full refund of the amounts paid, within 14 days. Where possible, we may also offer to have the service provided at the same price by another registered VTC operator; you are free to refuse.","Except in case of force majeure (section 17) or fault on your part, if we cancel less than 48 hours before pickup, we also pay you compensation equal to the deposit, that is the amount you would have lost by cancelling at the same time (section 10). This rule provides the reciprocity required by article R212-2 of the French Consumer Code. You also keep all the rights the law gives you.","We may refuse to start or continue a service if safety is at stake: more passengers than the car has seats, a child not declared at booking for whom no suitable seat is available, a passenger who refuses to wear a seatbelt, violent or dangerous behaviour, obvious drunkenness endangering safety. As these cases are attributable to you, a service we refuse to start is treated as a no-show (we keep the deposit), and a service we have to stop remains due in full.",{"h":122,"p":123},"12. Lateness and waiting",[124,125,126,127,128,129],"The driver arrives at the agreed time. If something unexpected happens (traffic, roadworks, weather), he lets you know as soon as possible.","Stations and airports: give us your train or flight number. We follow its actual arrival time, and the driver meets you at the agreed meeting point with a sign bearing your name. A delay of your train or flight costs you nothing: the free waiting time starts when it actually arrives.","Free waiting time: 60 minutes after a flight actually lands, 30 minutes after a train actually arrives, and 15 minutes after the agreed time at any other pickup.","Beyond that, the driver keeps waiting if we can reach you and you agree; each quarter of an hour started is then charged €20. When the car is at your disposal, the booked time starts at the agreed time, even if you are late, and waiting is part of that time.","No-show: if you are not there by the end of the free waiting time and we cannot reach you, the driver may leave. The booking is then treated as a no-show: we keep the deposit (section 10).","If you have a train or flight to catch, we advise a pickup time with enough margin. If you choose a tighter time despite our advice, you bear that risk (section 15).",{"h":131,"p":132},"13. Passengers, luggage, children and pets",[133,134,135,136,137,138,139,140],"Passengers: 4 at most in the Polestar 2 and the Mercedes E-Class, 7 in the Mercedes V-Class, whatever their age. Each passenger has a seat with a seatbelt.","Luggage: with four passengers, the boot of the Polestar 2 holds 2 large suitcases and 2 cabin bags. Please tell us when booking about any further luggage, bulky items or bicycles. The driver may refuse anything that cannot travel safely.","Wine purchases: on a day in the vineyards, the boot holds up to 4 cases of 6 bottles. Bottles must be packed by the seller. We are not liable for breakage caused by inadequate packing, unless we are at fault.","Children: in France, a child under 10 must be secured in an approved child restraint suited to their size and weight, such as a car seat or booster (article R412-2 of the French Highway Code, Code de la route). The exemption in that article covers taxis and public transport, not VTC. A child under 10 travels in the back, except in the cases allowed by article R412-3 of the French Highway Code.","Child seats: on request when you book, we provide up to 2 suitable seats free of charge (baby seat, child seat or booster). Please give the age or weight of each child. You may also bring your own approved seat.","Minors: bookings are made by an adult. A minor under 16 travels with an adult.","Reduced mobility: please tell us when booking. Our cars have no wheelchair ramp: a folding wheelchair travels in the boot, and the passenger must be able to move to a seat, with the driver's help.","Animals: guide and assistance dogs are always welcome, free of charge. Other small pets are accepted on request when you book, in a closed pet carrier.",{"h":142,"p":143,"ul":145},"14. Conduct and safety on board",[144],"For everyone's safety and comfort:",[146,147,148,149,150,151,152],"Seatbelts: every passenger wears a seatbelt for the whole trip (article R412-1 of the French Highway Code). The driver does not set off until everyone is buckled up.","Smoking: smoking and vaping are not allowed in the car.","Alcohol: no alcohol is drunk on board; bottles bought on a day in the vineyards travel closed in the boot. The driver does not drink alcohol during the service and does not take part in tastings.","Food and drinks: water and light snacks are welcome on board.","Driving: the driver chooses the road between stops and the speed, in line with the Highway Code. He cannot break it at your request.","Safety: the driver may refuse or stop a service if safety is at stake, for example in case of violent, abusive or dangerous behaviour, drunkenness or refusal to wear a seatbelt (section 11).","Cleaning and damage: if the car is soiled beyond normal use (food, drinks, vomit), a cleaning fee of €150 is charged, with photos as evidence. Damage caused by a passenger is charged to you, based on the actual repair cost with proof.",{"h":154,"p":155},"15. Liability and insurance",[156,157,158,159,160,161,162],"We hold professional liability insurance (article L3120-4 of the French Transport Code) with [to be completed].","The car is insured for paid passenger transport with [to be completed]. Geographical cover of these insurances: France, European Union and Switzerland.","Passengers injured in a road accident are compensated under French law no. 85-677 of 5 July 1985, which also applies to people carried under a contract.","We are responsible for providing the service properly. We are not responsible when a delay or failure is caused by you, by an unforeseeable and unavoidable act of a third party, or by an event we could neither foresee nor avoid, such as, depending on the circumstances, an accident or a road closed on the way. Nothing in these terms limits our liability for personal injury or for our own fault.","Nor are we responsible for a missed train or flight when, against our advice, you chose a pickup time with too little margin (section 12).","The wine estates, restaurants and sites you visit are solely responsible for their services. Any cancellation or no-show fees they charge are payable by you, unless your lateness or absence is our fault.","The car is locked during visits. Please avoid leaving valuables in it. We are liable for loss or damage caused by our fault.",{"h":164,"p":165},"16. Lost property",[166,167],"The driver checks the car after every service. Items found are kept for 30 days, and we contact you if we can identify you.","You can collect the item in Beaune or have it posted to you at your expense. After that period, it is handed to the lost property office of the town of Beaune. Perishable items are not kept.",{"h":169,"p":170},"17. Force majeure",[171,172,173],"Neither party is liable for a failure caused by force majeure within the meaning of article 1218 of the French Civil Code: an event beyond its control, which could not reasonably be foreseen at the time of booking and whose effects cannot be avoided by appropriate measures. Depending on the circumstances, this may include for example severe weather or roads closed by the authorities.","If the obstacle is temporary, the service is moved free of charge to a date agreed together. If it is permanent, the booking is cancelled and we refund the amounts paid for the service not provided, within 14 days.","If such an event prevents you from turning up (for example an airport closure), you choose, free of charge, between a new date and a refund of the deposit within 14 days.",{"h":175,"p":176,"ul":179},"18. Right of withdrawal",[177,178],"The 14-day right of withdrawal that applies to distance contracts does not apply to our services. You can, however, cancel your booking under the conditions of section 10.","Legal basis:",[180,181],"transfers, trips and a car with driver at your disposal (by the hour or by the day): these are passenger transport services, excluded from the distance-contract rules except article L221-14 (article L221-2, 9° of the French Consumer Code);","days in the vineyards, as an additional ground: if they were treated as leisure activities rather than transport, withdrawal would still be excluded, because they are provided on a specific date (article L221-28, 12° of the same code).",{"h":183,"p":184,"ul":189},"19. Complaints and mediation",[185,186,187,188],"Please send any complaint in writing, by email to contact@cote-privee.com or by post to [to be completed], if possible within a month of the service, with your booking number. We reply within 15 days.","If our answer does not satisfy you, or if we do not reply, you may refer the matter free of charge to the consumer mediator below (articles L612-1 and L616-1 of the French Consumer Code). You must first have sent us a written complaint, then contact the mediator no later than one year after it (article L612-2 of the same code). Mediation is optional: you may also go to court.","If you live in another European Union country, the European Consumer Centre France can also help you.","Our consumer mediator:",[25,20,190],"Website, with an online form to submit a case: [to be completed]",{"h":192,"p":193},"20. Personal data",[194,195],"We use your data to manage your booking, issue the advance booking proof, provide the service and invoice it. The purposes, legal bases, retention periods, recipients and your rights are detailed in the personal data sections of the website's legal notice.","If you book for other passengers, please let them know.",{"h":197,"p":198},"21. Governing law and courts",[199,200,201],"These terms and the contracts made with us are governed by French law.","In the event of a dispute, if you are a consumer, you may bring proceedings, at your choice, before one of the courts with territorial jurisdiction under the French Code of Civil Procedure, or before the court of the place where you lived when the contract was made or when the harmful event occurred (article R631-3 of the French Consumer Code).","If you are a business client who contracted as a trader (commerçant), the courts of Dijon have exclusive jurisdiction (article 48 of the French Code of Civil Procedure).","2026-10-07",1791476205529]